Beacon Falls Cafe

Reviews about Beacon Falls Cafe

• 1 / 5

  By Rebecca Master
  I work just down the street from Beacon Falls Cafe. I had ordered for myself before and had a wonderful experience between the quality of the food and service. I was excited to offer lunch to everyone from my office the following Friday, telling everyone what a great place it was. We were all very excited for this lunch and boy were we disappointed. I'm not sure if it is due to lack of kitchen help, but the food was a mess. I myself ordered the same sandwich from the last time and this time, they put red onion in the sandwich. I am allergic to red onion and had to spend a decent amount of time picking them out. I have no problem specifically asking for them to not put what is supposed to be in the sandwich, out. But, the last time I had it there was no red onion, nor is it listed on the menu that there is red onion in the sandwich. I called back to ask about this and the lady on the phone (who I will not mention by name, you're welcome.) was extremely rude and gave me a sarcastic apology. I have worked in service for years, I understand customers are not always the easiest to be nice to, but it is a part of your job.
  
  One of the ladies in my office had ordered a burger and asked for a side of dipping sauce for her fries. Although they have a variety of aiolis listed on the menu throughout their different sandwiches and wraps, they told me during pick up "they do not have any type of aiolis or dipping sauces."....Even after we offered to pay for them.
  
  Another person in my office ordered their eggplant fries, and no sauce was offered with these. Typically, although not stated on the menu, I would assume marinara.. Not even a suggestion was made by the so-called servers.
  
  Maybe the staff is having a bad day, but I can assure you I will not spend another dollar at this place. I now have to spend the remainder of my day not feeling so well because of the red onion in my $15 sandwich that was not supposed to be there. Extremely disappointed. I wasn't even offered a refund or a replacement. As a previous restaurant worker and manager, that should be protocol.
  
  YOUR CUSTOMER SERVICE NEEDS TREMENDOUS WORK. That should be your priority. And update your menu if you want to throw different ingredients in sandwiches.
  
  Let me offer you a piece of advice from a previous boss of mine at a HIGH END RESTAURANT I WORKED FOR IN NYC......
  "Customer service and customer retention should be your main concern. To keep people coming back and telling their friends good things about your establishment is what keeps the business going... Bad food can be fixed with tremendous service. Good food will never save you from bad service."
  October 24, 2016